Refund policy

RETURN AND REFUND POLICY

Effective Date: 11 August 2026

At Fruzzona, we want you to receive your products in good condition and as described on our website. Please read the following policy before placing an order.

1. ELIGIBILITY FOR RETURNS

We accept returns or replacement requests only in the following cases:

• The product received is damaged or defective.
• The product received is different from the product ordered.
• The product is missing from the package.
• The product received is materially different from its description on our website.

For food products and consumable items, returns are generally not accepted once the product has been opened or used, except where the product is defective, damaged, spoiled, or incorrectly supplied.

2. NON-RETURNABLE PRODUCTS

For hygiene, safety and product-quality reasons, opened or used personal-care and hygiene products may not be eligible for return.

Consumable products, food products, seeds and other products that cannot reasonably be resold after opening may also be non-returnable unless they are defective, damaged, spoiled, expired, or incorrectly supplied.

3. TIME LIMIT FOR RETURN REQUESTS

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

For damage or incorrect-product claims, please provide clear photographs or videos of:
• The product received
• The packaging
• The shipping label
• The damaged or incorrect item

This helps us investigate and process your request quickly.

4. RETURN APPROVAL

All return or replacement requests are subject to verification by Fruzzona.

If your request is approved, we will provide instructions for returning the product, where a return is required.

Do not send products back to us without receiving return instructions from Fruzzona.

5. REFUNDS

If a refund is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider or other payment service.

6. REPLACEMENT

Where appropriate and subject to availability, Fruzzona may offer a replacement instead of a refund.

If the replacement product is unavailable, we may provide a refund for the eligible product.

7. WRONG OR MISSING ITEMS

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery with photographs of the package and the items received.

After verification, we will arrange an appropriate resolution.

8. DAMAGED PRODUCTS

If a product arrives damaged, please photograph or record the package and product immediately after delivery and contact us within 48 hours.

Claims may be rejected if there is insufficient evidence to verify damage that occurred during shipping or delivery.

9. CANCELLATION

Order cancellation requests should be made as soon as possible after placing the order.

An order cannot be cancelled after it has been dispatched.

If an order has already been dispatched, the applicable return or refund provisions will apply.

10. DELIVERY ISSUES

If an order is delayed, lost, or otherwise affected during delivery, Fruzzona will work with the relevant delivery or logistics provider to resolve the issue.

Where applicable, refunds or other remedies will be provided in accordance with applicable law and the circumstances of the order.

11. CONTACT US

For return, replacement or refund requests, please contact Fruzzona through the contact details provided on our website.

Please include your order number, registered phone number or email address, a description of the issue, and supporting photographs or videos where applicable.

Fruzzona reserves the right to verify every return, replacement and refund request before approving it.

This policy may be updated from time to time. The policy applicable at the time of your purchase will generally apply, subject to applicable law.