Terms of service
TERMS OF SERVICE
Effective Date: 11 August 2026
Welcome to Fruzzona. These Terms of Service govern your use of the Fruzzona online store and your purchase of products through our website.
By accessing our website or placing an order, you agree to these Terms of Service.
1. ABOUT FRUZZONA
Fruzzona operates an online store offering selected natural, sustainable, food, personal-care and lifestyle products.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability and other information displayed on our website are accurate.
Product colours, appearance, packaging and dimensions may vary slightly from photographs due to screen settings, manufacturing variations or packaging updates.
For food and consumable products, customers should read the product description, ingredients, storage instructions, usage instructions and other information provided with the product before use.
3. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to limit quantities, discontinue products or make changes to product specifications or packaging where reasonably necessary.
If an ordered product becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate resolution, including refund where applicable.
4. PRICES
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time without prior notice. The price applicable to an order will generally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.
Applicable taxes, shipping charges or other charges, if any, will be displayed during the checkout process.
5. ORDERS
Placing an order constitutes a request to purchase the selected products.
An order is subject to acceptance and availability.
We reserve the right to cancel an order in cases including suspected fraudulent activity, incorrect pricing, product unavailability, payment problems, or other circumstances that prevent us from fulfilling the order.
If we cancel an order for which payment has already been received, the eligible amount will be refunded to the original payment method, subject to applicable law and payment-provider procedures.
6. PAYMENT
Customers must provide valid and accurate payment and billing information.
Orders may be processed through third-party payment gateways or payment service providers.
Fruzzona does not store complete payment-card information unless permitted and required through an authorised payment service.
7. SHIPPING AND DELIVERY
Orders will be shipped to the address provided by the customer at checkout.
Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier availability, weather, public holidays, transportation conditions and other circumstances.
The customer is responsible for providing a complete and accurate delivery address and contact details.
Please refer to our Shipping Policy for further information about delivery and shipping charges.
8. CANCELLATION
Customers should contact Fruzzona as soon as possible if they wish to cancel an order.
Cancellation may not be possible once an order has been processed or dispatched.
Where an order cannot be cancelled after dispatch, the Return and Refund Policy will apply.
9. RETURNS AND REFUNDS
Returns, replacements and refunds are governed by our Return and Refund Policy.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to exclude or restrict any rights available to consumers under applicable law.
10. CUSTOMER RESPONSIBILITIES
Customers agree to:
• Provide accurate contact, billing and delivery information.
• Use the website only for lawful purposes.
• Not misuse the website, payment systems or ordering process.
• Not attempt to gain unauthorised access to the website or its systems.
• Not submit fraudulent or misleading information.
11. INTELLECTUAL PROPERTY
All content on the Fruzzona website, including logos, brand names, photographs, graphics, product descriptions, text, designs and other materials, belongs to Fruzzona or its respective licensors unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.
12. THIRD-PARTY SERVICES
Our website may use third-party services including payment gateways, shipping providers, analytics services and other technology providers.
Use of such services may be subject to the terms and policies of the respective third parties.
13. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Fruzzona will not be responsible for losses arising from circumstances beyond our reasonable control.
Nothing in these Terms limits or excludes any liability or consumer right that cannot legally be limited or excluded under applicable law.
15. PRIVACY
The collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.
16. CHANGES TO THESE TERMS
Fruzzona may update these Terms of Service from time to time.
The updated Terms will be posted on the website with the applicable effective date.
17. GOVERNING LAW
These Terms of Service are governed by the laws of India.
Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction over Fruzzona, subject to applicable consumer protection laws.
18. CONTACT
For questions regarding these Terms of Service, orders, products or other matters, please contact Fruzzona using the contact information provided on our website.
Fruzzona
Kerala, India