Shipping policy

SHIPPING POLICY

Effective Date: 11 August 2026

Fruzzona currently ships products within India through third-party courier and logistics partners.

1. SHIPPING DESTINATIONS

We currently deliver to serviceable locations within India.

Availability of delivery may depend on the PIN code entered at checkout and the serviceability of our logistics partners.

2. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, package size, weight and other applicable factors.

3. ORDER PROCESSING

Orders are normally processed after successful confirmation of the order and payment, where applicable.

Processing time may vary depending on product availability, order volume, weekends, public holidays and other operational circumstances.

4. DELIVERY TIME

The estimated delivery time will be displayed or communicated where applicable.

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, transportation conditions and other circumstances beyond our reasonable control.

A delivery estimate does not constitute a guarantee of a specific delivery date.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number at the time of placing an order.

Fruzzona will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address or contact information provided by the customer.

6. ORDER TRACKING

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Customers should use the tracking information to monitor the progress of their shipment.

7. DELAYED DELIVERY

Occasionally, delivery may be delayed because of circumstances beyond Fruzzona's reasonable control, including weather conditions, natural events, transportation disruptions, courier delays, public holidays, strikes, technical issues or other unforeseen circumstances.

We will make reasonable efforts to assist customers in resolving delivery-related issues.

8. DAMAGED PACKAGES

Customers are advised to check the package at the time of delivery where possible.

If a package or product appears damaged, customers should take photographs or videos of the package and product and contact Fruzzona as soon as possible.

Please refer to our Return and Refund Policy for information regarding damaged or defective products.

9. MISSING OR INCORRECT ITEMS

If an order is missing an item or contains an incorrect item, please contact Fruzzona within 48 hours of delivery.

Please provide the order number and clear photographs or videos of the package and items received so that we can investigate the issue.

10. UNDELIVERED OR RETURNED SHIPMENTS

If a shipment is returned to Fruzzona because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the shipment, or other reasons attributable to the customer, additional shipping or re-delivery charges may apply where permitted by applicable law.

11. CONTACT

For shipping-related questions or assistance, please contact Fruzzona using the contact information provided on our website.

Fruzzona
Kerala, India

This Shipping Policy may be updated from time to time. The policy applicable to an order will generally be the policy in effect at the time the order is placed, subject to applicable law.